FAQ
Product Questions
Q: Are these authentic designer fragrances?
A: Yes, all fragrances in our collection are 100% authentic and sourced directly from authorized distributors. We guarantee the quality and authenticity of every product we sell.
Q: How long will my fragrance last?
A: Longevity varies by concentration. Parfum lasts 6-8+ hours, Eau de Parfum (EDP) lasts 4-6 hours, and Eau de Toilette (EDT) lasts 2-4 hours. Factors like skin type, climate, and application also affect wear time.
Q: What's the difference between EDT, EDP, and Parfum?
A: The difference is fragrance oil concentration. Parfum has 20-30% oils (strongest), EDP has 15-20% (moderate), and EDT has 5-15% (lighter). Higher concentration means longer lasting and more intense scent.
Q: How should I store my fragrances?
A: Store in a cool, dry place away from direct sunlight and heat. Keep bottles tightly closed when not in use. Avoid bathrooms where humidity fluctuates.
Q: How do I choose the right fragrance?
A: Consider the occasion, season, and your personal style. Read our fragrance notes and descriptions. For daytime, try lighter citrus or fresh scents. For evening, opt for deeper woody or oriental notes.
Shipping & Delivery
Q: What are your shipping rates and delivery times?
A: We offer standard and expedited shipping within the US. Rates are calculated at checkout based on your location. Standard delivery typically takes 3-7 business days.
Q: Do you ship internationally?
A: Yes, we ship to select international markets. Shipping costs, delivery times, and any customs duties vary by destination and are shown at checkout.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery status.
Q: What if my package arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or refund right away.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods displayed at checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and secure payment processing to protect your information.
Q: Can I modify or cancel my order?
A: Contact us immediately if you need to make changes. Once an order is processed and shipped, modifications aren't possible, but you can return it per our return policy.
Q: Do you offer gift options?
A: Yes, you can add gift messaging at checkout. Contact us for special gift packaging requests.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Fragrances must be unused and in original packaging with seals intact.
Q: Can I return opened or used fragrances?
A: Unfortunately, we cannot accept returns of opened or used fragrances due to health and safety regulations.
Q: How do I initiate a return?
A: Contact our customer service team to receive return instructions and a return authorization.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
General
Q: Where do you source your fragrances?
A: We partner with authorized distributors and trusted suppliers to ensure every fragrance is authentic and of the highest quality.
Q: Do you offer fragrance samples?
A: Sample availability varies. Check our product pages or contact us for current sample offerings.
Q: How can I contact customer service?
A: Reach us via email or through our contact form. We typically respond within 24 hours.
Q: Do you have a rewards or loyalty program?
A: Stay tuned! Sign up for our newsletter to be the first to know about exclusive offers and loyalty programs.